Goodpack was able to successfully implement a global rollout across 21 subsidiaries in just 9 months with minimal change management needed. This was accomplished through a systematic approach that prioritised people and processes before technology, and leveraging on Tramés highly configurable and cloud-based solution tools. Design workshops, user acceptance testing, and comprehensive training were also key elements of this successful deployment.

Goodpack leverage Tramés to digitalise end-to-end standard operating procedures (SOPs) and optimised it with automated email notifications. This guarantees that all essential information and documents, with proper version control, are consistently available, promoting process governance and simplifying audits.

Goodpack was able to standardise global workflows while still accommodating local requirements by utilising comprehensive workflow tools. They also integrated the document approval process into their workflows, which facilitated seamless document governance.

Layered with automated track-and-trace capabilities, the entire ecosystem saves time in tracking and managing shipments from end-to-end. Real-time updates, including first and last mile data, which are made readily available led to improved freight management and significant time savings.

Goodpack's headquarters now has a comprehensive real-time overview of its global operations and shipments, simplifying management without the need to compile and consolidate reports across regions. This is made possible as all key stakeholders provide information directly on the platform as part of their day-to-day operations.

Automated performance and benchmarking analysis have made regular performance reviews easier to conduct. This has resulted in improved accountability, leading to significant positive impacts such as better on-time delivery and inventory management.